Customer Service Representative applicants have rated the interview process at Valvoline Instant Oil Change with 1.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 71.8% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at Valvoline Instant Oil Change as a Customer Service Representative according to 3 Glassdoor interviews include:
One on one interview: 38%
Background check: 25%
Phone interview: 13%
Drug test: 13%
Skills test: 13%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Valvoline Instant Oil Change in Jun 2026
Interview
Interview process was very easy. I submitted my application online, and then received an assessment. The assessment was easy and took about 15-20 minutes to complete. I then was invited to interview, and the interview was very easy. I was only asked 2 questions, which were scenario based. There is only one interview, so you don’t have to go through multiple rounds. I was offered the job on the spot.
Interview questions [1]
Question 1
Describe a time when you had to overcome a difficult situation and how did you overcome it?
I applied online. I interviewed at Valvoline Instant Oil Change (Midland, MI)
Interview
The interview started well. asked all the right questions and manager seemed nice. After I was hired to work on the cars, the manger saw I was good with people and wanted to train me for the CSR position. They pushed quotas and ticket prices per car. I ended up leaving cause they wanted you to sell people stuff they didn't need.
Interview questions [1]
Question 1
Q: what are things you struggle with?
Q: what are things your good at?
Q: how would someone describe you?
I applied online. I interviewed at Valvoline Instant Oil Change
Interview
Phone interview then in person interview. Basic questions like why do you want to work here, where do you see yourself in 5 years, do you want to grow in the company
Interview questions [1]
Question 1
Tell me about a time you faced a challenge in the workplace with a coworker and how you handled it