Vanguard Broker interview questions

Did a panel interview that was a Manaury of when a customer calls in so that you could see how to handle escalations and complex situations. After that, we moved Moore into behavioral just to see customer service aspect and that you could handle easy and complex calls. It was all about making sure you did and asked what you needed to do without rushing them off the phone but not taking so long that you cause a queue to build up.