Client Relationship Specialist applicants have rated the interview process at Vanguard with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 79% positive. To compare, the company-average is 68.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Client Relationship Specialist roles take an average of 22 days to get hired, when considering 306 user submitted interviews for this role. To compare, the hiring process at Vanguard overall takes an average of 23 days.
Common stages of the interview process at Vanguard as a Client Relationship Specialist according to 306 Glassdoor interviews include:
Phone interview: 31%
One on one interview: 26%
Drug test: 9%
Background check: 8%
Group panel interview: 8%
Skills test: 8%
Presentation: 5%
Personality test: 4%
IQ intelligence test: 2%
Here are the most commonly searched roles for interview reports -
I applied through a recruiter. I interviewed at Vanguard (Phila, PA) in Mar 2016
Interview
I thought the process was stressful and difficult. The mock interview is hard, be prepared to remain calm under pressure especially when answering questions you do not know how to answer. The second part to the interview is pretty regular, behavioral questions, have stories prepared to talk about in a variety of negative to positive situations. I left feeling like I did not have a shot at Vanguard, but they called me back fairly quickly and offered me a position. Vanguard seems youthful, friendly, and fun. The interviews were done in their cafeteria, which was stressful but it made the interview a little bit more laid back.
Interview was good, Interviewer provided alot of information containing to the job description and the benefits. They provided STAR example questions to get a better understanding of who I was and what I can possibly offer to the environment
I applied online. The process took 1 week. I interviewed at Vanguard (Charlotte, NC) in Aug 2021
Interview
The interview was a two step process, the phone screen was about 15 mins and they were mainly looking for clarity of your voice and if you are articulate. The virtual 1-on-1 interview was fairly easy, about 6 STAR-based questions regarding customer service, communication skills, and learning agility.
Interview questions [1]
Question 1
Tell me about a recent time where you had to develop rapport and maintain a relationship with a client or customer?
Role playing situation. Simulated call between customer and you in the role. Asked about interest in role and background. What would make you succeed. Interviewer observed how you handle a phone call