Customer Relationship Associate applicants have rated the interview process at Vanguard with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 68.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Relationship Associate roles take an average of 14 days to get hired, when considering 14 user submitted interviews for this role. To compare, the hiring process at Vanguard overall takes an average of 23 days.
Common stages of the interview process at Vanguard as a Customer Relationship Associate according to 14 Glassdoor interviews include:
Phone interview: 32%
One on one interview: 20%
Drug test: 12%
Skills test: 10%
Group panel interview: 7%
Background check: 7%
Personality test: 7%
Other: 2%
Presentation: 2%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 week. I interviewed at Vanguard (Raleigh, NC) in Mar 2016
Interview
Apply online got email 2 hours after applying. i set up a phone interview with them. recruiter was nice, asked easy questions. what is stocks, bonds, index funds, and mutual funds. what recent financial news have you read that interested you.
Interview questions [1]
Question 1
Describe something unethical that happen to you in school or work.
I applied online. I interviewed at Vanguard (Malvern, PA) in Mar 2026
Interview
My experience interviewing for this position was great because I was able to connect well with my interviewer, which made the conversation feel comfortable and engaging. The interview mainly focused on behavioral questions, such as being asked to walk through a stressful situation I had experienced and explain how I managed it. I was also asked questions about my knowledge of the company, including its values, mission, and what interested me about the role. Overall, the interview felt like a meaningful conversation that allowed me to share both my experiences and my understanding of the organization.
I applied online. I interviewed at Vanguard (Phoenix, AZ) in Nov 2016
Interview
emailed me about rescheduling about 3 times, very unprofessional!! called before scheduled time !! 45 min earlier. I was over qualified any ways so It does not really matter! we were on the phone for 2 minutes and once she knew that I can only work for one year she said we can't sponsor you and it is not a good investment to hire you for one year only..
Interview questions [1]
Question 1
why do you think you are a good fit
why this position
then she jumped into so-called Yes or No question, are you authorized to work in the U.S. without the need of sponsorship ?
she ended up saying sorry even though I know they accept Work permit
I applied through college or university. The process took 1 day. I interviewed at Vanguard in Nov 2016
Interview
I had a phone call interview which lasted about 20 mins, it was very awkward the entire time. The interviewer was just reading questions off a piece of paper, then finished off by saying that there are no current openings, but that they recommend that I apply again next month.