I have just finished with the phone interview which was very smooth and stress free. Just a few behavior question which you need to have stories and for. They all start with - "tell me about a time when you...." Then they follow up with 2-3 basic financial questions. Just to see if you know the difference between Exchange Traded Funds (ETF) and Mutual Fund. Then also the difference between a stock and a bond. The recruiter I had was very nice and laid back. She gave me the second (in person) interview on the spot and gave me tips to prepare for it.
Interview was good, Interviewer provided alot of information containing to the job description and the benefits. They provided STAR example questions to get a better understanding of who I was and what I can possibly offer to the environment
I applied online. The process took 1 week. I interviewed at Vanguard (Charlotte, NC) in Aug 2021
Interview
The interview was a two step process, the phone screen was about 15 mins and they were mainly looking for clarity of your voice and if you are articulate. The virtual 1-on-1 interview was fairly easy, about 6 STAR-based questions regarding customer service, communication skills, and learning agility.
Interview questions [1]
Question 1
Tell me about a recent time where you had to develop rapport and maintain a relationship with a client or customer?
Role playing situation. Simulated call between customer and you in the role. Asked about interest in role and background. What would make you succeed. Interviewer observed how you handle a phone call