Client Relationship Specialist applicants have rated the interview process at Vanguard with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 79% positive. To compare, the company-average is 68.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Client Relationship Specialist roles take an average of 22 days to get hired, when considering 306 user submitted interviews for this role. To compare, the hiring process at Vanguard overall takes an average of 23 days.
Common stages of the interview process at Vanguard as a Client Relationship Specialist according to 306 Glassdoor interviews include:
Phone interview: 31%
One on one interview: 26%
Drug test: 9%
Background check: 8%
Group panel interview: 8%
Skills test: 8%
Presentation: 5%
Personality test: 4%
IQ intelligence test: 2%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 weeks. I interviewed at Vanguard
Interview
Call interview with the recruiter first
In person interview easy, basic STAR questions and goals questions. Play by play scenario on how to assist a client. Be polite and attentive to detail is key. Knowing basic investment terminology is needed to assess the given scenario and advise the client.
Interview questions [1]
Question 1
What do I know about the company?
Name a situation when you had to deal with a difficult client and how did you resolve it
Name a time when you were faced with unpleasant situation at your workplace and how did you go about handling it ?
Interview was good, Interviewer provided alot of information containing to the job description and the benefits. They provided STAR example questions to get a better understanding of who I was and what I can possibly offer to the environment
I applied online. The process took 1 week. I interviewed at Vanguard (Charlotte, NC) in Aug 2021
Interview
The interview was a two step process, the phone screen was about 15 mins and they were mainly looking for clarity of your voice and if you are articulate. The virtual 1-on-1 interview was fairly easy, about 6 STAR-based questions regarding customer service, communication skills, and learning agility.
Interview questions [1]
Question 1
Tell me about a recent time where you had to develop rapport and maintain a relationship with a client or customer?
Role playing situation. Simulated call between customer and you in the role. Asked about interest in role and background. What would make you succeed. Interviewer observed how you handle a phone call