Client Service Specialist applicants have rated the interview process at Vanguard with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 83% positive. To compare, the company-average is 68.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Client Service Specialist roles take an average of 32 days to get hired, when considering 6 user submitted interviews for this role. To compare, the hiring process at Vanguard overall takes an average of 23 days.
Common stages of the interview process at Vanguard as a Client Service Specialist according to 6 Glassdoor interviews include:
Phone interview: 30%
Drug test: 20%
Skills test: 15%
Group panel interview: 10%
One on one interview: 10%
Presentation: 5%
Background check: 5%
Other: 5%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 6 weeks. I interviewed at Vanguard (Malvern, PA) in Sep 2017
Interview
Applied online. Received a call within 5 business days. Basic Phone screening. Invited to a cattle call interview. Two part interview one-on-one with two different managers. First part was a role play, second part was behavior "STAR" style. Received phone call within 10 business days. Pay close attention to the role play...they aren't long so any info you are given is relevant. My role pay tested my ability to prioritize tasks, problem solve on the fly, and listen to key details to make a soft sell.
I applied online. The process took 4 weeks. I interviewed at Vanguard (Scottsdale, AZ) in Mar 2017
Interview
Phone screen followed by an in person group interview. Don't focus too much on needing to know details about investing but have a basic understanding of terms. It sounds like these interviews are a chance for them to hire for multiple roles all at once, so be aware that your offer may be for a role you didn't apply for.
Interview questions [1]
Question 1
Tell me about a time when you changed your approach based on feedback from a customer.
I applied online. I interviewed at Vanguard (Malvern, PA) in Nov 2016
Interview
Very straightforward. Two rounds of Interviews, with the first being a more informal phone interview to gauge basic financial knowledge. The second was an onsite interview that included a campus tour and a case study, followed by two half hour interviews.
Interview questions [1]
Question 1
How did you find time to balance being a student athlete?