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      Vanguard

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      Customer Service Specialist Interview

      Dec 1, 2017
      Anonymous employee
      Charlotte, NC
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through college or university. The process took 2 weeks. I interviewed at Vanguard (Charlotte, NC) in Nov 2017

      Interview

      Took a tour of the campus before listening to a presentation about the company. Case study analysis and determine a course of action with 1 interviewer. Another interviewer came in and asked 3-4 behavioral questions.

      Interview questions [1]

      Question 1

      What was the hardest test you had to take and how did you prepare and handle it?
      Answer question
      1

      Other Customer Service Specialist Interview Reviews for Vanguard

      Customer Service Specialist Interview

      Feb 7, 2014
      Anonymous Interview Candidate
      Charlotte, NC
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 months. I interviewed at Vanguard (Charlotte, NC) in Dec 2013

      Interview

      I applied online, then got a phone call from HR in Pennsylvania. The interview was the simple standard "what does the company do" process. Then they flew me to their Charlotte, NC campus for an in person interview. First it was lunch, then I spoke with 2 people. The first HR manager asked me a strangely esoteric question, given this position was entry level. The second HR manager gave me a role playing skit. The skit involve a complication with a long time client's account to measure your reaction and professionalism in in the face of job complications. After emailing and calling for over 2 months after the interview, HR in PA finally told me I didn't get the job.

      Interview questions [1]

      Question 1

      If a client is thinking of selling all his stocks and putting it in a trust fund. What would you advise?
      1 Answer