Client Relationship Specialist applicants have rated the interview process at Vanguard with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 79% positive. To compare, the company-average is 68.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Client Relationship Specialist roles take an average of 22 days to get hired, when considering 306 user submitted interviews for this role. To compare, the hiring process at Vanguard overall takes an average of 23 days.
Common stages of the interview process at Vanguard as a Client Relationship Specialist according to 306 Glassdoor interviews include:
Phone interview: 31%
One on one interview: 26%
Drug test: 9%
Background check: 8%
Skills test: 8%
Group panel interview: 8%
Presentation: 5%
Personality test: 4%
IQ intelligence test: 2%
Here are the most commonly searched roles for interview reports -
I applied through a recruiter. The process took 4 weeks. I interviewed at Vanguard (Scottsdale, AZ) in Dec 2017
Interview
I talked to an employee at a career fair and gave them my resume. A couple months later I received an email to set up a phone interview. The phone interview was around 45 minutes (behavioral questions dealing with working with clients and group projects, etc.) and at the end they invited to me to an in-person interview (they pay for flight, hotel and meals). The in-person interview was with 20-30 other candidates. They gave us a tour and overview of benefits and the different divisions. Then I had to do a case study and role-play it to an employee. Make sure you pay attention to detail. Then they just ask behavioral questions. Two weeks after they called and gave me a job offer. I'm pretty sure they give almost everyone an offer. I declined because they pay significantly low and all you do is answer phones all day long and learn no real technical/analytical finance skills.
Interview questions [3]
Question 1
Tell me a time when... (dealt with a difficult customer, worked in a team, etc.)
Interview was good, Interviewer provided alot of information containing to the job description and the benefits. They provided STAR example questions to get a better understanding of who I was and what I can possibly offer to the environment
I applied online. The process took 1 week. I interviewed at Vanguard (Charlotte, NC) in Aug 2021
Interview
The interview was a two step process, the phone screen was about 15 mins and they were mainly looking for clarity of your voice and if you are articulate. The virtual 1-on-1 interview was fairly easy, about 6 STAR-based questions regarding customer service, communication skills, and learning agility.
Interview questions [1]
Question 1
Tell me about a recent time where you had to develop rapport and maintain a relationship with a client or customer?
Role playing situation. Simulated call between customer and you in the role. Asked about interest in role and background. What would make you succeed. Interviewer observed how you handle a phone call