Client Relationship Specialist applicants have rated the interview process at Vanguard with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 79% positive. To compare, the company-average is 68.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Client Relationship Specialist roles take an average of 22 days to get hired, when considering 306 user submitted interviews for this role. To compare, the hiring process at Vanguard overall takes an average of 23 days.
Common stages of the interview process at Vanguard as a Client Relationship Specialist according to 306 Glassdoor interviews include:
Phone interview: 31%
One on one interview: 26%
Drug test: 9%
Background check: 8%
Group panel interview: 8%
Skills test: 8%
Presentation: 5%
Personality test: 4%
IQ intelligence test: 2%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at Vanguard (Scottsdale, AZ) in Nov 2017
Interview
Very straightforward interview process. You should know a few basic finance terms, but they are mostly just going to ask you a bunch of behavioral questions. There was a phone interview first, and then I was invited to interview at the Scottsdale location a week later. The in-person interview was cake - you take a tour of the building, complete a case study regarding an "issue" with a phone call, and then you sit with 2-3 different upper-level employees who discuss your case study answers with you and ask about career goals/more personal questions.
Honestly just be yourself and go prepared with questions about the job. I got the call back literally 3 days later that I was hired. Getting the job is easy - you should be more nervous for the licensing exams that you need to pass to keep the job!
Interview questions [1]
Question 1
What is the difference between a stock and a bond? What is a mutual fund? What is an ETF? Where do you see yourself in 10 years?
Interview was good, Interviewer provided alot of information containing to the job description and the benefits. They provided STAR example questions to get a better understanding of who I was and what I can possibly offer to the environment
I applied online. The process took 1 week. I interviewed at Vanguard (Charlotte, NC) in Aug 2021
Interview
The interview was a two step process, the phone screen was about 15 mins and they were mainly looking for clarity of your voice and if you are articulate. The virtual 1-on-1 interview was fairly easy, about 6 STAR-based questions regarding customer service, communication skills, and learning agility.
Interview questions [1]
Question 1
Tell me about a recent time where you had to develop rapport and maintain a relationship with a client or customer?
Role playing situation. Simulated call between customer and you in the role. Asked about interest in role and background. What would make you succeed. Interviewer observed how you handle a phone call