Customer Relations Associate applicants have rated the interview process at Vanguard with 3.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 68.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Relations Associate roles take an average of 14 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Vanguard overall takes an average of 23 days.
Common stages of the interview process at Vanguard as a Customer Relations Associate according to 2 Glassdoor interviews include:
Background check: 17%
Drug test: 17%
One on one interview: 17%
Group panel interview: 17%
Skills test: 17%
Phone interview: 17%
Here are the most commonly searched roles for interview reports -
Two round interview process. Very friendly and approachable HR staff. As they tell you, they prefer interview answers to be drawn from the STAR method. It took a while to hear back from them but once they contacted me, the interview turnaround process rather quick.
Interview questions [1]
Question 1
Tell us of a time when a situation didn't go as expected. What did you do to resolve it?
I applied online. The process took 2 weeks. I interviewed at Vanguard (Malvern, PA) in Oct 2015
Interview
Interview starts with a phone interview, not bad but it is important you know the asinine STAR method of answering questions. After that if you get an in person, you have a 4 hour in person interview (go to the bathroom first) where you go through a regular interview and then a case study and mock phone call. The mock phone call was a joke, don't be a jerk and it will go well.
Interview questions [1]
Question 1
Tell me about a time you thought outside the box to go above and beyond to help a customer