Client Service Representative applicants have rated the interview process at Vanguard with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 72% positive. To compare, the company-average is 68.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Client Service Representative roles take an average of 26 days to get hired, when considering 62 user submitted interviews for this role. To compare, the hiring process at Vanguard overall takes an average of 23 days.
Common stages of the interview process at Vanguard as a Client Service Representative according to 62 Glassdoor interviews include:
Phone interview: 28%
One on one interview: 17%
Skills test: 11%
Drug test: 11%
Group panel interview: 10%
Background check: 9%
Presentation: 7%
Personality test: 3%
IQ intelligence test: 3%
Other: 2%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Vanguard (Phoenix, AZ) in Jun 2018
Interview
first interview is with a recruiter, they will do a telephone screening and then a follow up interview with additional questions. You'll be scheduled with a few members of the Vanguard team (not necessarily in your direct department) who will come through in shifts. Pretty typical interview process, and be prepared to answer STAR questions.
Interview questions [1]
Question 1
What sets Vanguard apart from other firms in the industry?
The interview process was pretty standard, starting with a phone interview and then moving to a virtual team meeting with the recruiter. Very friendly and open to answering your questions.
Interview questions [1]
Question 1
What do you know about Vanguard?
Tell me about a time... handling a customer, difficulties, multitasking
Seamless process with very kind people. They made it easy to talk about my experience prior and answered all of my questions honestly. They went by fairly quickly but it felt more like a conversation than an interview.
Interview questions [1]
Question 1
How, in the past, have you handled building rapport with a client or customer?
I applied online. I interviewed at Vanguard (Malvern, PA)
Interview
Got a phone interview that lasted 20 minutes asking about your background and why you are interested in the company. Then they schedule for another with the hiring manager virtually.