I applied through an employee referral. The process took 1 week. I interviewed at Vanguard (Charlotte, NC) in Apr 2015
Interview
I was referred to through a current employee in the Charlotte office and received an email from the human resources department saying they wanted to speak over the phone. I set up a phone interview that lasted around forty five minutes. It was mainly questions from my resume and experiences I had encountered.
Interview questions [1]
Question 1
Describe a time you were faced with a difficult scenario and how did you handle that?
Interview was good, Interviewer provided alot of information containing to the job description and the benefits. They provided STAR example questions to get a better understanding of who I was and what I can possibly offer to the environment
I applied online. The process took 1 week. I interviewed at Vanguard (Charlotte, NC) in Aug 2021
Interview
The interview was a two step process, the phone screen was about 15 mins and they were mainly looking for clarity of your voice and if you are articulate. The virtual 1-on-1 interview was fairly easy, about 6 STAR-based questions regarding customer service, communication skills, and learning agility.
Interview questions [1]
Question 1
Tell me about a recent time where you had to develop rapport and maintain a relationship with a client or customer?
Role playing situation. Simulated call between customer and you in the role. Asked about interest in role and background. What would make you succeed. Interviewer observed how you handle a phone call