Resolution Services Associate applicants have rated the interview process at Vanguard with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 68.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Resolution Services Associate roles take an average of 7 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Vanguard overall takes an average of 23 days.
Common stages of the interview process at Vanguard as a Resolution Services Associate according to 2 Glassdoor interviews include:
Phone interview: 25%
Group panel interview: 25%
Background check: 25%
Drug test: 25%
Here are the most commonly searched roles for interview reports -
Online application, phone interview with HR contact, 4 or so behavioral questions - looking for the STAR format answers. In person interview with hiring managers. Met with 2 managers at the same time, as they followed a very precise list of questions from a 6 page form and wrote down everything I said. End of interview was case study - 20 min for me to read and prepare. Case study required answering multiple questions on how I would handle the situation.
Interview questions [1]
Question 1
Describe a time in your recent work experience when you overcame an obstacle and how you handled it.
The process took 1 week. I interviewed at Vanguard in Jan 2015
Interview
Quick quick process. Applied Wednesday, phone interview Friday, in person Monday, offer Wednesday.
Great interviewer, couple finance questions. Mostly customer service
"Finance can be taught, customer service can't be taught. "
Interview questions [1]
Question 1
Tell me about a time you had to help a frustrated customer