I applied through college or university. I interviewed at Vanguard (Malvern, PA) in Jun 2023
Interview
Overall process was very smooth. Initial interview was a 20-30 minute phone interview that just covered basic information. She confirmed name, location, some past experience. No behavioral questions, no technical questions.
Interview questions [1]
Question 1
Would you be willing to relocate? Do you enjoy working with clients? Are you ok working a hybrid schedule for this role?
Quite easy. Phone screening and then 1 on 1 interview with case study. Be prepared to talk about lean management and study the pre material they give you before the interview.
I applied online. The process took 1 day. I interviewed at Vanguard (Scottsdale, AZ) in Apr 2022
Interview
The interview is a two-step process. First, is the initial phone screening where they collect basic data and you get a brief introduction to the company and you can explain your qualifications. Second, you have a virtual interview where you have to answer questions and conduct a phone call role play with a "client".
Interview questions [1]
Question 1
Q1: Tell me about a time you had to overcome an objection
Q2: Tell me about a time you had to deal with a tough/upset customer or client and what you did to overcome it
Q3: Tell me about a time you had to adjust to a change in policy abruptly and what you did to resolve it