STAR format with a case study, role play, and debrief. Questions focused on how you prioritize and handle adversity. Role play scenario is designed to see how quickly you can build rapport and your ability to assess need
Interview questions [1]
Question 1
Tell me about a time you had to deliver a tough message.
The process took 1 week. I interviewed at Vanguard (Scottsdale, AZ) in Jan 2011
Interview
Very easy going and relaxed interview. I got lucky, one of the people that i interviewed with was from where I am from so we had an instant connection.
Interview questions [2]
Question 1
Tell me about a situation where you had to explain something to someone and they didn't understand?
I applied through an employee referral. The process took 1 day. I interviewed at Vanguard
Interview
They love doing Star type questions. There is usually 4 to 5 of those star type questions. Then you talk about Vanguard core values. That will help you out.
Interview questions [1]
Question 1
tell me an example that you had to make a decision on helping a client.
I applied online. I interviewed at Vanguard (Charlotte, NC)
Interview
The interview process was a half day commitment, which began with an orientation and then two-part interview. One of which included a 1-on-1 behavior based line of questioning, aka the STAR format. Part 2 of the interview was a case study dealing with a customer situation, and two managers allow you time to review before they come in and ask you questions directly related to the study.
Interview questions [1]
Question 1
Tell me a time when you had to overcome difficult challenges to solve a problem. What were the results?