I applied online. The process took 1+ week. I interviewed at Verizon (Greenville, SC) in Nov 2016
Interview
After applying online I quickly recieved an email to complete assessment. The assessment was thorough. I was soon invited to a lengthy phone interview including review of my resume, behavioral questions, review of role and company. Finally I was scheduled for a face to face interview that was similar to the phone interview but more intimidating. Two gentlemen type away at laptops while drilling you about your resume, ask more behavioral questions, role playing, reviewing role again! They cannot make eye contact with you while taking notes. The interviewers came off rude. They showed little empathy towards mothers in the workforce. I had a fantastic interview but they appeared bother by my investment into motherhood over my career in my past. I was not offered a position, though I walked out the interview understanding I would not work for this company. It appears they are seeking minions.
Interview questions [1]
Question 1
Using a specific scenario, how would you manage multiple talk that need to be completed within. A restricted time frame. How did you balance? Describe your desicison process. What were the results.
Interviewer was surprisingly extremely rude and not flexible. I was excited for the interview but the hr rep clearly had preconceived attitudes. The gentleman definitely didn’t enjoy his job. The job itself seemed pretty straight forward
I applied online. The process took 4 weeks. I interviewed at Verizon (Wilmington, NC) in Jan 2021
Interview
The questions were straightforward; they were basic interview questions and required basic skills and knowledge. I thought it was simple compared to various other interviews. I highly recommend for the future if someone is given a job or interview offer
Interview questions [1]
Question 1
Describe a time you dealt with a disappointed client?
I applied online. I interviewed at Verizon (Atlanta, GA) in Sep 2020
Interview
Applied online via Verizon careers website. Phone interview with general questions about myself and experience related to position. Video interview with role play. Job offered 2 weeks after video interview .
Customer Service Specialist applicants have rated the interview process at Verizon with 3.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 77% positive. To compare, the company-average is 64.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Specialist roles take an average of 22 days to get hired, when considering 58 user submitted interviews for this role. To compare, the hiring process at Verizon overall takes an average of 25 days.
Common stages of the interview process at Verizon as a Customer Service Specialist according to 58 Glassdoor interviews include:
Phone interview: 21%
Drug test: 16%
Skills test: 14%
One on one interview: 13%
Background check: 10%
Personality test: 10%
Presentation: 8%
IQ intelligence test: 5%
Group panel interview: 3%
Other: 1%
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