Interview process was pretty quick, which was nice. Want to say 3 weeks total and could have been quicker if I scheduled interviews sooner. I applied online and was sent an assessment to complete. It's pretty easy and just assesses your ability to multi-task, type, and behavior in the type of software they utilize. Within a few days I was contacted for a phone interview. There interview process is very structured. You can choose from available time slots. They email you a very useful information sheet that goes over company values, specific information about the role, and salary and schedule info. They also link some videos for you to watch about the role and company. It was pretty scripted as they are pretty much typing everything you say, but the woman I interviewed with was nice and we had some decent conversation which is always a plus. It lasted about an hour. She let me know on phone that I would have a face to face interview and gave me tips on how to prepare. Within a week after the phone screen I had my face to face. Surprisingly it was only with a single recruiter and not with an actual call center supervisor which I found to be very odd. She asked the same questions that they asked in the phone screen. It felt very rigid and structured. Basically sat me in this small room- think a doctors office and the chair you can sit in instead of hopping up on the table. She sat across from me on the computer and asked scripted questions and she recorded responses word for word it seemed like. It felt more like giving a statement to an investigator or like I mentioned earlier, talking to a doctor about my symptoms vs an actual interview. Did not seem quite natural. I understand this makes it efficient for them and probably helps candidates not get lost in the shuffle as well, but the typing and lack of eye contact is weird. But the interview went through my resume and had a behavioral question or two and some role play. The role play can seem odd, but the key is to ask questions to assess the customers need. The interview was somehow shorter than my phone interview, which I took as a bad sign. And sure enough the next day was presented with a denial email. I was surprised given my qualifications and how well I usually interview, but I am pleased with how quick the process was overall and with the structure.

Online assessment, phone interview, face to face interview. STAR questions during phone interview and face to face. Role play of phone conversations during face to face interview. Just be prepared to answer questions in the STAR format. Also have a good clear speaking voice for the role play. Online assessment requires some multitasking abilities.