Customer Service Pro applicants have rated the interview process at Verizon with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 64.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Pro roles take an average of 14 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Verizon overall takes an average of 25 days.
Common stages of the interview process at Verizon as a Customer Service Pro according to 2 Glassdoor interviews include:
Group panel interview: 50%
One on one interview: 25%
Skills test: 25%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at Verizon (Rochester, NY) in Feb 2013
Interview
The interview I ran through asked general background information regarding past experience in customer service (jobs, responsibilities, related skills) followed by a series of behaviorally based interview questions (3-4). The other important piece to consider is that even when not asked outright be prepared to provide an answer to the question why me?
Interview questions [1]
Question 1
How many years have you been working in the customer service field?