I applied online a day later I received an email telling me to take an assessment. The assessment takes like 45 minutes, they have you type, personality questions, and direct calls to the right department. That same day I was sent an email to schedule a phone interview, I scheduled my phone interview for 1/23. The phone interview took about 30 minutes she just asked basic interview questions and went over my resume, at the end of the interview she informed me I would be getting a call to schedule a face to face interview. That same night around 5:00 p.m. I received a call to schedule the in person interview for 1/30. The face to face interview was kind of hard they just asked you basic interview questions similar to the phone interview, and you have to do some role playing. The interviewer is typing the whole time and rarely looks up just to ask another question. She pretends to be 3 different customers and you are the customer service rep, one is a angry customer, one is you selling a device you are familiar with ( I would research your phone that way you can use that device as a selling point). The third question they give you a paper with some material one it and you chose whats the best phone for the customer. After the interview she asked if I had any questions and sent me on my way. 2/2 I received a text message asking if I was available the following day to go over my resume again, they do a very detailed background check and just want to make sure the dates are correct. After she went over my resume she informed me that I had a contingent offer and my start date. Now I am waiting on my background check to come back. Hope this helps!!!