Had a phone interview with a recruiter first. During this time they asked about the Verizon Ethos, asked some STAR questions, conducted a role play to sell some earphones, then ended the interview by reviewing all answers on the application. Next week, I was called back to do an in person interview at a local store. Met with the store manager and the district manager for two parts. After I completed the first part of the interview (questions) then we moved on to another role playing. I was under the impression that I would just be attempting to sell the customer a phone but after being stopped mid role play I realized, not only was I suppose to sell them the phone but also attempt to upsell them every product in the store (phone case, earphones, tablet, wifi hotspot). After the role playing we finished the in person interview with questions on what solutions I would provide for customers coming in to the store.