I applied in-person. I interviewed at Verizon (Lincoln, NE) in Sep 2015
Interview
The first process is to discuss the position and general interview questions via the phone. If you succeed and the hiring manager approves, you will move into the next phase.
You will need to pass an exam that tests a variety of skills such as ability to solve problems quickly, out side of the box thinking, multitasking, typing 10key and alpha numerical, etc.
Once that is complete - and you pass, you will IMMEDIATELY move into an interview. Not with just one person, but could be a panel interview so be prepared with many copies of your resume. You will be asked standard situational type interview questions and then asked to formulate a SALES pitch.
Interview questions [1]
Question 1
Choose an electronic (could be music player, phone, xbox, etc) and sell us the item as though we have never heard of it and why you think that it will be the best item for us.
Interviewer was surprisingly extremely rude and not flexible. I was excited for the interview but the hr rep clearly had preconceived attitudes. The gentleman definitely didn’t enjoy his job. The job itself seemed pretty straight forward
I applied online. The process took 4 weeks. I interviewed at Verizon (Wilmington, NC) in Jan 2021
Interview
The questions were straightforward; they were basic interview questions and required basic skills and knowledge. I thought it was simple compared to various other interviews. I highly recommend for the future if someone is given a job or interview offer
Interview questions [1]
Question 1
Describe a time you dealt with a disappointed client?
I applied online. I interviewed at Verizon (Atlanta, GA) in Sep 2020
Interview
Applied online via Verizon careers website. Phone interview with general questions about myself and experience related to position. Video interview with role play. Job offered 2 weeks after video interview .
Customer Service Specialist applicants have rated the interview process at Verizon with 3.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 77% positive. To compare, the company-average is 64.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Specialist roles take an average of 22 days to get hired, when considering 58 user submitted interviews for this role. To compare, the hiring process at Verizon overall takes an average of 25 days.
Common stages of the interview process at Verizon as a Customer Service Specialist according to 58 Glassdoor interviews include:
Phone interview: 21%
Drug test: 16%
Skills test: 14%
One on one interview: 13%
Background check: 10%
Personality test: 10%
Presentation: 8%
IQ intelligence test: 5%
Group panel interview: 3%
Other: 1%
Here are the most commonly searched roles for interview reports -