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      Verizon

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      Customer Service Specialist Interview

      Mar 14, 2013
      Anonymous employee
      Elgin, IL
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through a recruiter. The process took 4 weeks. I interviewed at Verizon (Elgin, IL)

      Interview

      This was my 3rd time interviewing for this position, so I guess I am "charmed" The first 2 times I didn't prepare and I stumbled. I passed the assessments with flying colors and then the interviews were my problems. You NEED to know the S.T.A.R. Methodology inside and out. Look the interviewer in the eyes, smile. This past time when I interviewed the process moved along quite fast. I was made and conditional offer; which was contingent on me passing a background check. They WILL check and verify previous employment and education. Each state of the interview they will verify the information each time. I said that I completed my bachelor's degree a certain year. Now, Verizon does NOT use A-check anymore, they use a different company now. The had a clerical error of when I got my degree. I gave them the year, and they asked me to fax, or email them a copy of it because my college has a very strict verification. They verification company said that I graduated 10 years LATER than what I put on my resume and application. The college verified the correct year, and each person that I talked to during the interview process collaborated that I did indeed give the correct information. So, if it takes them a while to get back to you, be patient. I was called back and was told that all of my checks had cleared and given my start date. My BEST advice, be honest on your application. They are looking for honesty most of all.

      Interview questions [1]

      Question 1

      Name a situation where you were given a goal and could not meet it?
      Answer question
      1

      Other Customer Service Specialist Interview Reviews for Verizon

      Customer Service Specialist Interview

      Jan 21, 2023
      Anonymous Interview Candidate
      No offer
      Negative experience
      Easy interview

      Application

      I interviewed at Verizon

      Interview

      Interviewer was surprisingly extremely rude and not flexible. I was excited for the interview but the hr rep clearly had preconceived attitudes. The gentleman definitely didn’t enjoy his job. The job itself seemed pretty straight forward

      Interview questions [1]

      Question 1

      What do you want out of a job
      1 Answer
      1

      Customer Service Specialist Interview

      Sep 2, 2025
      Anonymous employee
      Wilmington, NC
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Verizon (Wilmington, NC) in Jan 2021

      Interview

      The questions were straightforward; they were basic interview questions and required basic skills and knowledge. I thought it was simple compared to various other interviews. I highly recommend for the future if someone is given a job or interview offer

      Interview questions [1]

      Question 1

      Describe a time you dealt with a disappointed client?
      Answer question

      Customer Service Specialist Interview

      Feb 8, 2021
      Anonymous employee
      Atlanta, GA
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Verizon (Atlanta, GA) in Sep 2020

      Interview

      Applied online via Verizon careers website. Phone interview with general questions about myself and experience related to position. Video interview with role play. Job offered 2 weeks after video interview .

      Interview questions [1]

      Question 1

      Role play of escalated customer scenarios.
      1 Answer

      Verizon interviews FAQs

      • Customer Service Specialist applicants have rated the interview process at Verizon with 3.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 77% positive. To compare, the company-average is 64.1% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Service Specialist roles take an average of 22 days to get hired, when considering 58 user submitted interviews for this role. To compare, the hiring process at Verizon overall takes an average of 25 days.
      • Common stages of the interview process at Verizon as a Customer Service Specialist according to 58 Glassdoor interviews include:

        Phone interview:  21%

        Drug test:  16%

        Skills test:  14%

        One on one interview:  13%

        Background check:  10%

        Personality test:  10%

        Presentation:  8%

        IQ intelligence test:  5%

        Group panel interview:  3%

        Other:  1%

      • Here are the most commonly searched roles for interview reports -

        1. Solutions Specialist(1709) ;
        2. Customer Service Representative(1364) ;
        3. Sales Representative(909) ;
        4. Retail Sales Representative(875) ;
        5. Sales Associate(692) ;
        6. Software Engineer(547) ;
        7. Manager(534) ;
        8. Project Manager(404) ;
        9. Solutions Manager(389) ;
        10. Sales(339) ;
        11. Analyst(323) ;
        12. Consultant(321) ;
        13. Solution Specialist(308) ;
        14. Network Engineer(260) ;
        15. Specialist(249) .


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