Customer Service Representative applicants have rated the interview process at Verizon with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 65% positive. To compare, the company-average is 64.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 21 days to get hired, when considering 590 user submitted interviews for this role. To compare, the hiring process at Verizon overall takes an average of 25 days.
Common stages of the interview process at Verizon as a Customer Service Representative according to 590 Glassdoor interviews include:
Phone interview: 19%
Skills test: 16%
One on one interview: 16%
Drug test: 14%
Background check: 13%
Personality test: 8%
IQ intelligence test: 5%
Presentation: 4%
Group panel interview: 4%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 4 weeks. I interviewed at Verizon (Pitts, PA) in Jun 2010
Interview
Applied online and completed a phone interview with general experience questions to gauge your ability to converse over the phone. In person interview includes written assessment with how you would handle a difficult situation and an aptitude test are general grammar and math ability. Additionally, you will need to be prepared to explain your ability to work well with others at you previous employers.
Interview questions [1]
Question 1
Behavior questions regarding how you would handle a escalated situation and examples from your work history of how you successfully handled an escalated situation.
I applied online. The process took 3 days. I interviewed at Verizon (Cincinnati, OH) in May 2026
Interview
The interview was conducted virtually. It was for the customer service position. Mostly I was questioned about how I would handle various scenarios, for assisting clients. I was asked some real world examples and asked to handle them.
Interview questions [1]
Question 1
How would you handle an angry or disgruntled customer?
Lengthy and the paperwork is extremely confusing to fill out and submit. Thank you. But other than that really nice people. They hire through a 3rd party called Rose International…. Very helpful people
Unprofessional interview, and unfair. Being bilingual and many years of customer service experience they decided to pass due to many years of experience. The interviewer also looked unorganized and was bias.
Interview questions [1]
Question 1
Tell us a time where you overcame an obstacle and how