Customer Service Representative, Call Center applicants have rated the interview process at Verizon with 3.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 60% positive. To compare, the company-average is 64.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative, Call Center roles take an average of 23 days to get hired, when considering 22 user submitted interviews for this role. To compare, the hiring process at Verizon overall takes an average of 25 days.
Common stages of the interview process at Verizon as a Customer Service Representative, Call Center according to 22 Glassdoor interviews include:
Phone interview: 23%
Skills test: 16%
One on one interview: 15%
Background check: 14%
Drug test: 13%
Personality test: 9%
Presentation: 4%
Other: 3%
IQ intelligence test: 3%
Group panel interview: 3%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at Verizon in Sep 2014
Interview
I applied online on August, 31st. On September 9th I received and invitation via email for an open house hiring event for the next day. On the 10th I first had an initail interview with an HR representative which was basically going over my resume and experience and why I wanted to work for the company. The company is big on its credo so make sure you have reviewed it before your interview. After the interview the HR let me know I had moved on to the next step which was an online assessment taken on site the assemment was 7 sections and took about an hour and a half to complete. The assessment had different had excercises such as reading comprehension, testing your ability to multi task and how well you handle customer calls. After that assemment I was brought into the hall and told I had passed and was asked to schedule a f2f interview with a supervisor for the next day. The f2f interview consisted of going over why you would be a good fit for the company, role playing as if you had the position and we're taking real life calls related to verizon, also questions related to your person experiences with customers in your past jobs , and I had to "sell" the interviewer an item of my choice. The interviews weren't hard, but of course I was nervous. After that interview I was told I would be contacted by an HR in 5-7 business days . However, the next day I was sent an email requesting to have a "follow up call" . Once I recieved the call on 9/15 the HR reviewed my application again and then extended the job offer contingent that I pass a background screening and drug test. A rigorous process, but I believe it's well worth it !
Interview questions [1]
Question 1
What stood out to you about our credo?
Why would you like to work for verizon?
Name an instance when you had to deal with a difficult customer and how did you handle it?
I applied in-person. The process took 5 days. I interviewed at Verizon (Murfreesboro, TN) in Feb 2017
Interview
Applied, took assessment, email stating that I passed the assessment and to schedule an on the phone interview, interview next day with the same recruiter who sent out the emails, interview question were "why do you want to work for Verizon? " & " name a specific time and place where you had to solve a difficult problem"? (Be extremely specific do not speck about multiple difficult situations) confirmation of passing the interview at the end of phone call phone call took about 1 hr. , then I schedule a face to face interview with the same recruiter for 2 days later. Went 15 mins ahead of scheduled time to f2f interview. Wore a suit (woman) interviewed with a women (not sure her position) she was very nice she didn't make me feel like I was beneath her. She was honest about cons and pros about the position. The next day I received a phone call from another recruiter verifying everything on resume (just make sure dates are correct for everything and past employers) and was offered a contingent offer. I had to sign off to allow A-check to check my background etc. now I'm just waiting to insure the offer is solid. Hopefully all goes well and I didn't make and mistakes on date because I hear thats extremely important at Verizon wireless.
Interview questions [3]
Question 1
Role play questions , review resume , why do you want to work at this call center? How would you handle bitter moody coworkers?
I applied online. The process took 3 weeks. I interviewed at Verizon (Greenville, SC) in Jan 2017
Interview
I applied on line. Three days later they sent me an assessment.It said it takes 90 minutes. It had behavioral type multiple choice questions. some multi task typing and listening skills activities.few other tests including ability to think and problem solving skills.But there were no questions about any devices.Four days later they sent me an e-mail to schedule a phone interview with a recruiter.Also they sent me three videos to watch and they mentioned recruiter will ask questions about the videos. I had the phone interview about five days later.(yesterday) Hope I will get another interview.
Interview questions [3]
Question 1
Phone interview questions.what would you do if your mobile phone is slow?
I applied online. The process took 1+ week. I interviewed at Verizon (Chandler, AZ) in Jan 2017
Interview
1/13 Applied online.
1/14 Received an email for the next step which was an online assessment. (you have so many days to complete) I did mine on 1/15 7 step process. Took you through scenarios of how to handle calls. Listen to numbers while entering them in system, listen to customer and answer needs based on multi choice. Hardest part was a multi task section where you had to get the customer to the correct representative, sales, tech support..etc while also verifying a series of matching numbers.
1/15 Received an email for the next step asked for more information about application. Verify address etc. (assumed that the online assessment was successful)
1/16 Received first phone call to schedule a phone interview. They email you a confirmation of time and date along with information about how to handle the phone interview. Very useful.
1/17 phone interview. Asked about your background and gave you information about Verizon and the position. If everything goes well they will schedule an in person interview. Mine was for the next day
1/18 in person interview. Bring ID for security. Interviewer sets up on an Ipad and is very honest about not being able to make eye contact as they are inserting your answers for the data base. Ask basic questions and then put you through role play. You answer the call they give their name and the problem and you help them out. You have a cheat card to use. After the role play the interviewer asks what your reasoning was behind what you said why you said it and your overall outcome. They give you heads up for a better role play the next time. I had pen and paper and asked if I could take notes. Jotted down name and brief notes on the issue so I could reference them when speaking back. Interviewer seemed impressed. You do 3 role plays. If interview is successful you get a tour of the facility. Once interview is complete you are allowed time to ask questions. After everything they tell you you will hear back in 3-5 business days.
1/26 received call for job offer. Only downfall on this was that after 5 business days I didn't hear back so I called the recruiter and they didn't receive my in person feedback. The interviewer was off and so we had to wait a few days for reply. (hence the 1/26 date for job offer) Accepted the Job and training starts 2/26
Interview questions [1]
Question 1
Give a time where you had to deal with an upset customer over the phone. What happened? Be Specific and how did you handle it