Verizon uses SOAR - Situation, Obstacles faced, Actions taken to overcome those obstacles, Result. Make sure you only use examples in which you had a positive Result. For example, can you tell me about a time when you faced difficulties with a project and what you did. Mention your transferable skills and how they would help with the position you are applying for. Typically the Hiring Manager will have another person in the room with them as a witness both taking notes on your responses.