Technical Support Coordinator applicants have rated the interview process at Verizon with 3.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 58% positive. To compare, the company-average is 64.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Technical Support Coordinator roles take an average of 14 days to get hired, when considering 13 user submitted interviews for this role. To compare, the hiring process at Verizon overall takes an average of 25 days.
Common stages of the interview process at Verizon as a Technical Support Coordinator according to 13 Glassdoor interviews include:
One on one interview: 20%
Skills test: 20%
Phone interview: 14%
Background check: 14%
Drug test: 9%
Personality test: 9%
Group panel interview: 5%
IQ intelligence test: 5%
Other: 5%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 5 days. I interviewed at Verizon in Mar 2012
Interview
Provide a detailed resume to the interviewer. Then you go over several questions where you, "Tell them about a time when." You need to answer in the STAR (situation, task, action, result) format. You'll need to role-play a few scenarios too.
I applied online. The process took 3 weeks. I interviewed at Verizon (Tampa, FL)
Interview
The interview process was expected: Initial online testing, a phone interview with HR, a face-to-face interview with HR, and then a group interview with a couple of managers from the department you were applying for.
Interview questions [1]
Question 1
The basic interview questions to gauge my qualifications and ability to think on my feet.
I applied online. The process took 3 weeks. I interviewed at Verizon
Interview
After holding the position of customer service rep for almost two years (in good standing) I applied for an open technical support position in my call center. I submitted my resume and got called to take an assessment test to gauge my knowledge on computer hardware and software terms. I was concerned I did not do a good job on the assessment so you can imagine my excitement when I got called in for an interview. The interview consisted on how I would handle customers' technical questions and ask me to also described (in detail) the steps needed to back up a customer's iPhone to the cloud.
Interview questions [1]
Question 1
Explain how you would handle a customer that calls in after their phone breaks down and wants to back up their phone.
Phone interview first, followed by a test you take in office on a computer that evaluates your ability to multitask, then, a month later you get a 1:1 interview with a call center supervisor. A month later, you get a call back with an offer. They use the STAR approach for interviews.
Interview questions [1]
Question 1
"Tell me of a time you've had to deal with a tough customer and what did you do?"