I was contacted from an HR recruiter who had found my resume on Indeed and was asked to fill out an online application for the position and to contact him to schedule a phone interview if I was interested. The phone interview lasted about an hour with general interview questions and then I scheduled an assessment that you take at the employment location. The test is broken up into 7 sections that are all taken online. It consists of basic typing, multi-tasking, listening to telephone calls and a few other things, if you are good with computers and have common sense then you will pass it. I was then scheduled for a face to face interview 2 days later in which I totally bombed. The two men interviewing me seemed really irritated, probably had to do with the fact they they were wearing Giants clothing and the World Series was on. They asked me a few questions about why I wanted to work for Verizon and my current responsibilities with the job I have now. The rest of the interview consisted of mock telephone calls. One I had to sell them my iPhone 5s, the other a customer was unhappy about how expensive his bill was, the other a family wanted all new smart phones and a few others. I suggest you really take the time to prepare for how you are going to answer the questions, I did not and it was terrible. After the interview I knew I knew I was not going to be offered the position and was emailed 10 days later confirming.