October 29, 2014: I applied online for the Customer Specialist position ( with sign on bonus) October 30, 2014: Received an e-mail with job information and 2 video attachments (job preview and credo) In addition to, instructions to e-mail back with available times to set up an over the phone interview. November 4, 2014: (Still hadn't heard back) Sent an e-mail letting them know I was still interested in the job & my available times. November 20, 2014: (Still hadn't heard back) Sent another e-mail similar to the last. November 21, 2014: Received an e-mail from a different address asking me for my availability. November 22, 2014: Set up an interview for November 24th at 10am November 24, 2014: Called me to reschedule over-the-phone interview for December 1, 2014 at 1pm. December 1, 2014: Had my over-the-phone interview. The woman asked me questions like "Why do you want to work for us?" and "Tell me about your skills" etc. Then went on to ask about my resume in detail & asked if all of my information was correct. (This is very important to have the dates almost exact, or at least the months and years) She also asked me if I had any traffic violations or any criminal activity. I sent an e-mail (to the first person who emailed me) with my driving history on it and the exact dates I started and ended working and kindly asked if she could update my application and that was that. She then asked me about each place I worked, my duties, and reasons for leaving on every single one of them. Then asked scenario questions like: "Tell me about a time you faced a challenge in the work place" "Tell me about a time you resolved a problem in the work place" and answer these questions in the STAR format. (Situation, Task, Action, and Result) After that, she may ask a few other questions and then if you have any questions for her. it's always good to ask work-related questions at the end to show interest! And ask what to expect next. She then scheduled an assessment for the following Wednesday. (2 days later) and told me to dress proffesionally. December 3, 2014: Arrived at the call center 20 minutes early, met with someone from Human Resources who brought me to a room to take my assessment on a computer. She was very nice! The assessment consisted 7 different sections. Some were personality questions, but most of it was testing your multi-tasking, typing, and listening skills. So, there's really no way to prepare for it. Anyways, after I was finished she told me I passed and scheduled an interview for the following Friday. December 5, 2014: Arrived 15 minutes early for my interview. She started by telling me about the company and explained during training (6 months) I wouldn't be able to take any time off. Also asked if I didn't mind sitting for long periods of time and things like that. She asked a lot of the same questions as the woman over the phone and one STAR question.Then we did a few role playing exercises where I wore a headset and had to work to find a solution to the customer's problem. (Be very enthusiastic) I think it went pretty good, but we will see. I was so scared at first but once I met one on one with my interviewer I felt fine. Just be confident, positive, and have personality!