know you job, study and be confidant. The jod is hard but worth the time. Go to web link know the product becasue they will treach you everything else. And I can not say enough be confidant with your answers to any and all questions.
I applied online. The process took 2 weeks. I interviewed at Verizon (Charlotte, NC) in Jul 2015
Interview
3 part process (2 phone interviews, 1 in person interview). About a month process to officially start after the background check, drug test and I-9. Also have to take a test were you simulate some of the job responsibilities like talking while typing and basic knowledge.
Interview questions [1]
Question 1
What would you do in this situation type of questions
I applied online. The process took 3 weeks. I interviewed at Verizon in Apr 2014
Interview
Easy, few questions. Online application, phon interview, skills assesment, back ground check, 7 weeks of training, baby calls, then floor and group. The process is rather long but worth the time and effort
Customer Care applicants have rated the interview process at Verizon with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 64.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Care roles take an average of 19 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at Verizon overall takes an average of 25 days.
Common stages of the interview process at Verizon as a Customer Care according to 5 Glassdoor interviews include:
Phone interview: 20%
Skills test: 20%
Background check: 16%
Drug test: 16%
One on one interview: 12%
Group panel interview: 4%
Other: 4%
Personality test: 4%
Presentation: 4%
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