December 1 2015 I applied online. December 2 I received an email to set up a phone interview. December 4 I had my phone interview. It lasted about a hour. She asked me basic screening questions, tell me about a time. At the end she told me I did well and invited me to do the assessment at the job site. December 10 I went to take my assessment. It takes about 2 hours and has 7 parts. At the end I waited on my results and was told i passed and I set up my final interview for December 12 with one of the call center floor managers. The interview lasted about 1hour there were 3 parts. Basic screening questions answered in STAR format. I also had to do 3 role plays and sell my mobile device. I was prepared for that. I felt that i killed the final interview. Once it was over i was told someone would be in contact with me. December 15 I got an email saying that I was selected as a Top Candidate and set up a time for a member of HR to call and go over the next steps. Which is the background and Drug Screen and doing prehire paper work. I set up my drug screen for the next day as it has to be completed within 48hrs of your verbal offer. January 9 I received my official welcome and was told my background was cleared and closed. I expected it was going to take this long due to the holidays. But it is a very long process . Anyone going thru the process my advice is to prepare yourself if you're reading this you're on the right track. Reviews on here really helped me alot!