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      Verizon

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      Customer Service Specialist Interview

      Aug 5, 2015
      Anonymous employee
      Chandler, AZ
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Verizon (Chandler, AZ) in Jul 2015

      Interview

      June 29, 2015: submitted an application.. June 30, 2015: I received an email from their global talent acquisition asking for me to attend an interview on 7/7 and to read over the Credo and watch the video. July 7, 2015: Attended the interview. Sat with someone from their HR Dept for about 30 mins and they asked very basic questions especially wanted to know a lot about my military background. Once that was done, i was told she wanted to advance me to the assessment. There are 7 parts to the assessment and very straight forward. Don't feel discouraged about the assessment it actually is kind of entertaining. After i took the assessment, i was told i passed and scheduled a final interview with the Associate Director on 7/8. Attended the final interview with the Associate Director. The last interview was just the director getting to know you and about 5 role play question with a verizon cheat sheet. Wasn't bad at all, just be confident and make it interesting. 7/14/15: Received a call from HR and got an offer contingent on background and drug screen. Also, they were able to increase my pay for experience and military background. Completed both within a couple of hours so now just pending background. Their background agency is very picky, so be honest and have available copies of any and all documentation. 7/21/15 I receive a call from the recruiter today and got told i was good to go.

      Interview questions [1]

      Question 1

      Why Verizon?
      Answer question

      Other Customer Service Specialist Interview Reviews for Verizon

      Customer Service Specialist Interview

      Jan 21, 2023
      Anonymous Interview Candidate
      No offer
      Negative experience
      Easy interview

      Application

      I interviewed at Verizon

      Interview

      Interviewer was surprisingly extremely rude and not flexible. I was excited for the interview but the hr rep clearly had preconceived attitudes. The gentleman definitely didn’t enjoy his job. The job itself seemed pretty straight forward

      Interview questions [1]

      Question 1

      What do you want out of a job
      1 Answer
      1

      Customer Service Specialist Interview

      Sep 2, 2025
      Anonymous employee
      Wilmington, NC
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Verizon (Wilmington, NC) in Jan 2021

      Interview

      The questions were straightforward; they were basic interview questions and required basic skills and knowledge. I thought it was simple compared to various other interviews. I highly recommend for the future if someone is given a job or interview offer

      Interview questions [1]

      Question 1

      Describe a time you dealt with a disappointed client?
      Answer question

      Customer Service Specialist Interview

      Feb 8, 2021
      Anonymous employee
      Atlanta, GA
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Verizon (Atlanta, GA) in Sep 2020

      Interview

      Applied online via Verizon careers website. Phone interview with general questions about myself and experience related to position. Video interview with role play. Job offered 2 weeks after video interview .

      Interview questions [1]

      Question 1

      Role play of escalated customer scenarios.
      1 Answer

      Verizon interviews FAQs

      • Customer Service Specialist applicants have rated the interview process at Verizon with 3.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 77% positive. To compare, the company-average is 64.1% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Service Specialist roles take an average of 22 days to get hired, when considering 58 user submitted interviews for this role. To compare, the hiring process at Verizon overall takes an average of 25 days.
      • Common stages of the interview process at Verizon as a Customer Service Specialist according to 58 Glassdoor interviews include:

        Phone interview:  21%

        Drug test:  16%

        Skills test:  14%

        One on one interview:  13%

        Background check:  10%

        Personality test:  10%

        Presentation:  8%

        IQ intelligence test:  5%

        Group panel interview:  3%

        Other:  1%

      • Here are the most commonly searched roles for interview reports -

        1. Solutions Specialist(1709) ;
        2. Customer Service Representative(1364) ;
        3. Sales Representative(909) ;
        4. Retail Sales Representative(875) ;
        5. Sales Associate(692) ;
        6. Software Engineer(547) ;
        7. Manager(534) ;
        8. Project Manager(404) ;
        9. Solutions Manager(389) ;
        10. Sales(339) ;
        11. Analyst(323) ;
        12. Consultant(321) ;
        13. Solution Specialist(308) ;
        14. Network Engineer(260) ;
        15. Specialist(249) .


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