I applied in-person. The process took 3 weeks. I interviewed at Victoria's Secret in Oct 2012
Interview
I submitted my application and heard back from the store manager about 2 weeks later asking me to come in for an interview. After reading reviews of others' experiences, I expected that it would be a group interview and mentally prepared myself for that. When I got there, though, I found out that it was going to be just me. I was about 10 minutes early, so I walked around the store after checking in. My interviewer was about 20 minutes late, so I was waiting around for quite a while, but I was able to talk with a few of the other girls and get a feel for the store.
The interview was fairly short. She asked me about previous experiences and what I learned that would help me in the store. She told me more about what my role would entail and sounded positive. She said that I would hear from her on the following Tuesday after she had time to check my references, and that if I didn't hear back by then to try again next holiday season. I left feeling pretty positive and quite sure that I would hear back from her.
Tuesday came and went and I didn't hear back :( I was pretty sure that it was a 'no' since she had been pretty clear and specific about Tuesday being the day, so I didn't expect to hear anything from her. Eight days later I got a call back! I've started my orientation process and will begin working next week.
Interview questions [1]
Question 1
As the holidays are coming up, the store will be getting very busy. How would you handle a situation where multiple customers need your help at the same time?
I had a group interview with two other girls. It took about 30 minutes for the interview portion. It was mostly in depth customer service and tell me about a time questions
Interview questions [1]
Question 1
Tell me about a time you went above and beyond for a customer
I applied through an employee referral. I interviewed at Victoria's Secret
Interview
The interview was done as a group and was pretty casual. The hiring manager asked a mix of situational and behavioural questions, about 3-4. For me personally as I was hired during a seasonal period, having an open availability seemed to be key
Interview questions [1]
Question 1
Tell me about yourself, why do you want to work for VS, can you recall a situation, tell me about a time when you dealt with a difficult customer and how did you handle it
Hiring managers prioritize your personality, availability, and customer service mindset, looking for candidates who are friendly, adaptable, reliable, and comfortable engaging with customers, rather than focusing heavily on prior experience or technical skills.
Victoria's Secret interviews FAQs
Sales Associate applicants have rated the interview process at Victoria's Secret with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 70% positive. To compare, the company-average is 71.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Sales Associate roles take an average of 10 days to get hired, when considering 980 user submitted interviews for this role. To compare, the hiring process at Victoria's Secret overall takes an average of 11 days.
Common stages of the interview process at Victoria's Secret as a Sales Associate according to 980 Glassdoor interviews include:
Group panel interview: 37%
One on one interview: 22%
Background check: 10%
Skills test: 7%
Presentation: 6%
Phone interview: 5%
Personality test: 4%
Drug test: 4%
Other: 3%
IQ intelligence test: 2%
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