I applied in-person. The process took 2 weeks. I interviewed at Victoria's Secret (Seattle, WA) in Aug 2013
Interview
Before handing in my application, I called the store to ask if they were hiring. They said they were and I dropped off my application to a manager. Maybe in about four days they called me back to schedule an interview with me eight days later. It was a group interview and everyone was smart enough to dress all in black. The hiring manager took us to the food court of the mall and we sat at a table where she proceeded to ask questions from a pamphlet-styled list. To make the interview more natural, anyone was free to talk and the next girl would add on. The questions asked were: What do you see in front of the store? What would you do if you're at the cashier and the line gets too long? How would you handle two customers? Why VS? Tell me your last bra purchase. After the questions, the hiring manager gave back our applications to make sure everything was in check and explained to us that they must have two references checked out out of the three you had to put down on the application. In the end, I asked how long it would take to get back to us if they wanted to hire us and she said a week. A week passed and I had not heard from them so I went to follow up. Neither of the hiring or store manager was in so I spoke with another manager and she told me they were calling references the day before and if I did not hear back on Tuesday and Wednesday (it was Friday), then it would mean I did not get the job. I went back on Wednesday and asked a sales associate if the store manager was in and she said she was in the back doing something so she had me speak to the same manager I spoke to last and I was informed that they would of called back by now. I feel like I should have gotten the chance to speak with the store manager during my last visit if she was in the store even if she was in the back. It says the people there are willing to go above and beyond to listen to your needs.
Interview questions [1]
Question 1
What would you do if you're at the cashier and the line gets too long?
I had a group interview with two other girls. It took about 30 minutes for the interview portion. It was mostly in depth customer service and tell me about a time questions
Interview questions [1]
Question 1
Tell me about a time you went above and beyond for a customer
I applied through an employee referral. I interviewed at Victoria's Secret
Interview
The interview was done as a group and was pretty casual. The hiring manager asked a mix of situational and behavioural questions, about 3-4. For me personally as I was hired during a seasonal period, having an open availability seemed to be key
Interview questions [1]
Question 1
Tell me about yourself, why do you want to work for VS, can you recall a situation, tell me about a time when you dealt with a difficult customer and how did you handle it
Hiring managers prioritize your personality, availability, and customer service mindset, looking for candidates who are friendly, adaptable, reliable, and comfortable engaging with customers, rather than focusing heavily on prior experience or technical skills.
Victoria's Secret interviews FAQs
Sales Associate applicants have rated the interview process at Victoria's Secret with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 70% positive. To compare, the company-average is 71.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Sales Associate roles take an average of 10 days to get hired, when considering 980 user submitted interviews for this role. To compare, the hiring process at Victoria's Secret overall takes an average of 11 days.
Common stages of the interview process at Victoria's Secret as a Sales Associate according to 980 Glassdoor interviews include:
Group panel interview: 37%
One on one interview: 22%
Background check: 10%
Skills test: 7%
Presentation: 6%
Phone interview: 5%
Personality test: 4%
Drug test: 4%
Other: 3%
IQ intelligence test: 2%
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