I applied online. The process took 1 day. I interviewed at Victoria's Secret (Honolulu, HI) in Jul 2012
Interview
There was a new store opening in a mall nearby and I emailed my resume to the email address listed on the mall's "Job Opportunities" page. After emailing my resume, I got an email with a list of dates to pick from to have my group interview. I responded with my first, second, and third choice of dates and times and received an email confirming my second choice for date and time. All the email had was date, time, and place of my interview. The interview was held in the mall food court. My experience was a large group interview with around fifteen other girls and two interviewers. To start the interview each person had to introduce themselves and share a little about themselves and why they want to work at Victoria's Secret. There was no order of who speaks when so to get an answer in was a little challenging with a group so large. I would say there were about ten or more situational/prior experience questions asked to the group. Examples: In your past experience, has there ever been any conflict between you and another coworker? If so, what were your actions / what was the outcome? - Some people who had not had a job before based their experience on conflicts within their sports teams or group work in school. If you saw a coworker being dishonest such as stealing, what would you do? Describe an experience where you worked as a part of a team to successfully accomplish a goal? Tell us about a time when you were in a leadership position and how it went. How would you respond to a customer who is upset? The interview was quite long (probably because the group was so large). After the formal interview, they had everybody fill out an application. I would suggest going online and printing out an application and filling it out beforehand. Basically everybody, including the interviewers, were dressed in black.
Interview questions [1]
Question 1
In your past experience, has there ever been any conflict between you and another coworker? If so, what were your actions / what was the outcome?
I had a group interview with two other girls. It took about 30 minutes for the interview portion. It was mostly in depth customer service and tell me about a time questions
Interview questions [1]
Question 1
Tell me about a time you went above and beyond for a customer
I applied through an employee referral. I interviewed at Victoria's Secret
Interview
The interview was done as a group and was pretty casual. The hiring manager asked a mix of situational and behavioural questions, about 3-4. For me personally as I was hired during a seasonal period, having an open availability seemed to be key
Interview questions [1]
Question 1
Tell me about yourself, why do you want to work for VS, can you recall a situation, tell me about a time when you dealt with a difficult customer and how did you handle it
Hiring managers prioritize your personality, availability, and customer service mindset, looking for candidates who are friendly, adaptable, reliable, and comfortable engaging with customers, rather than focusing heavily on prior experience or technical skills.
Victoria's Secret interviews FAQs
Sales Associate applicants have rated the interview process at Victoria's Secret with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 70% positive. To compare, the company-average is 71.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Sales Associate roles take an average of 10 days to get hired, when considering 980 user submitted interviews for this role. To compare, the hiring process at Victoria's Secret overall takes an average of 11 days.
Common stages of the interview process at Victoria's Secret as a Sales Associate according to 980 Glassdoor interviews include:
Group panel interview: 37%
One on one interview: 22%
Background check: 10%
Skills test: 7%
Presentation: 6%
Phone interview: 5%
Personality test: 4%
Drug test: 4%
Other: 3%
IQ intelligence test: 2%
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