For the interview, I had a phone interview with the hiring manager. She asked questions like: - Tell me about yourself - What were your past experiences with customer service? - What are your strengths? Then we did a role-play where she was an unsatisfied customer and I was the customer service representative for Visa. At first everything starts out normal where its a customer calling to ask about their current balance on their bill and then the situation was there was a charge on the bill for the customer that isn't suppose to be there. So she played the role of an angry unsatisfied customer. After this she gave me positives and negatives about how I did for the role-play and told me when to expect an email with paperwork and information on the training sessions. At the actual training session, I got to meet with other people who passed the interview but even if you make it to this portion you are still at risk of getting cut. There are very strict rules about attendance like if you miss more than 2 days with an excuse or come in late 1 time you are going to be cut.