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      WDS

      Now known as Conduent

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      Technical Customer Adviser Interview

      Nov 13, 2015
      Anonymous employee
      Boise, ID
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at WDS (Boise, ID) in Jan 2011

      Interview

      One phone interview then an in person interview afterwards. I had previous tech experience so it was a piece of cake. Also, there was a skills test on a computer. It had various customer service and tech questions. After the in person interview, it took a couple of days before I heard back regarding whether I had been offered the position or not.

      Interview questions [1]

      Question 1

      How would you handle a difficult customer?
      Answer question

      WDS interviews FAQs

      • Candidates applying for Technical Customer Adviser roles take an average of 20 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at WDS overall takes an average of 5 days.
      • Common stages of the interview process at WDS as a Technical Customer Adviser according to 1 Glassdoor interviews include:

        Personality test:  20%

        Phone interview:  20%

        Drug test:  20%

        Skills test:  20%

        One on one interview:  20%

      • Here are the most commonly searched roles for interview reports -

        1. Technical Support(18) ;
        2. Technical Customer Support Advisor(10) ;
        3. Brand Ambassador(9) ;
        4. Customer Service Representative(9) ;
        5. Tech Support(7) ;
        6. Customer Care Representative(5) ;
        7. Developer(5) ;
        8. Product Demonstrator(5) ;
        9. Technical Support Advisor(5) ;
        10. Software Developer(4) ;
        11. Agent(3) ;
        12. Demonstrator(3) ;
        13. Technical Support Representative(3) ;
        14. Call Center Supervisor(2) ;
        15. Customer Support(2) .


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