Customer Support Specialist Level I applicants have rated the interview process at WP Engine with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 47.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Support Specialist Level I roles take an average of 98 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at WP Engine overall takes an average of 26 days.
Common stages of the interview process at WP Engine as a Customer Support Specialist Level I according to 2 Glassdoor interviews include:
Group panel interview: 29%
Background check: 29%
Skills test: 14%
Phone interview: 14%
One on one interview: 14%
Here are the most commonly searched roles for interview reports -
I applied through a recruiter. The process took 2 weeks. I interviewed at WP Engine (Austin, TX) in May 2016
Interview
After applying, I was invited to a Technical Support Meet & Greet. After meeting with several managers and recruiters, I was encouraged to reach out for a pre-interview technical assessment.
After the assessment, an in-person interview was schedule. Interview consisted of two rounds, back to back, each with two customer support managers. The interview was fairly equally split three ways, gauging technical skill, customer service acumen, and fit with company culture. Was told to expect feedback by the end of the week and received said feedback on schedule.
Interview questions [2]
Question 1
How would you walk a elderly, completely non-technical person through creating a Facebook account?
I applied online. The process took 6 months. I interviewed at WP Engine (Austin, TX)
Interview
You'll first be in contact with our recruiter, whom will screen you over the phone.
Then you'll meet with management if you pass this, and the determination is made there.