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      WP Engine

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      Tech Support Level I Interview

      Jan 10, 2018
      Anonymous Interview Candidate
      San Antonio, TX
      No offer
      Negative experience
      Average interview

      Application

      I applied in-person. The process took 2 months. I interviewed at WP Engine (San Antonio, TX) in Apr 2017

      Interview

      Was explicitly told I had a position with the company prior to any interview process, should have been a red flag. Had to endure about a month and a half of run around from the hiring human, it was confusing to say the least. Was told to take a skills assessment test and that there was no wrong answers and the hiring human said that if I didn't know an answer that was ok. It involved some high-level troubleshooting come to find out, as I was trying to begin a career in IT/tech support I did not know about 15-20% of the answers. Upon completion it took another couple days to get ahold of said human, at which time she proceeded to speak down to me and ridicule me on the basis that I could not answer every single question. Despite her saying initially that it wasn't expected that I know every answer. Fast forward another few weeks and multiple calls/messages and emails and the hiring human informed me that I was not selected.... finally. This hiring human was pretty much condescending from the start and would have saved us both much time and effort by being upfront about my eligibility. In the end I am beyond pleased I did not get an offer as they seem too "cool" for my tastes. Seemed highly "clique-ish" My advice: Don't string someone along for an extended period of time when you know early on that you don't want that person working there.

      Interview questions [1]

      Question 1

      Can you build a wp engine site?
      1 Answer

      WP Engine interviews FAQs

      • Candidates applying for Tech Support Level I roles take an average of 60 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at WP Engine overall takes an average of 26 days.
      • Common stages of the interview process at WP Engine as a Tech Support Level I according to 1 Glassdoor interviews include:

        Personality test:  20%

        Presentation:  20%

        Group panel interview:  20%

        Phone interview:  20%

        IQ intelligence test:  20%

      • Here are the most commonly searched roles for interview reports -

        1. Account Manager(29) ;
        2. Sales(18) ;
        3. Software Engineer(18) ;
        4. Technical Support(18) ;
        5. Account Executive(17) ;
        6. Senior Software Engineer(16) ;
        7. Technical Support Specialist(14) ;
        8. Technical Support Engineer(13) ;
        9. Sales Development Representative (SDR)(12) ;
        10. Sales Manager(9) ;
        11. Marketing(8) ;
        12. Agency Account Manager(7) ;
        13. Director(7) ;
        14. Manager(7) ;
        15. Senior Staff Software Engineer(7) .


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      Jobs at WP Engine

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