The first step was a phone interview. I rec'd the request 2 days after submitting my app online. Person obviously didn't look at my resume before calling was really apparent early on. So, I made sure early on to politely point out my technical qualifications and previous positions to save time. They hire for personality and culture fit and are looking for positive team players. Boring standard interview questions. They did make sure I knew about WP Engine and their culture. Second step a few days later I had an in-person interview. Met with an office manager then with two front line managers. Standard questions, again I stated my qualifications early on but they'd actually read my resume which is good. So, they focused on whether I'd be a good fit for their team, what the job entails, etc. more than say explain the use of octals in a chmod command type questions.

Really thorough interview process. Great experience and interesting people. Varied questions on customer service and tech questions related to Wordpress. They expect you to be very passionate about same. Also lots of role play type scenarios.