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    • Jobs at WP Engine

      4 jobs in United States
      Content Writer, Associate
      Austin, TX
      ·
      $52K - $72K /yr
      (Employer provided)
      View job
      Deal Desk, Lead
      Austin, TX
      ·
      $108K - $149K /yr
      (Employer provided)
      View job
      Principal Global Compensation Manager
      Texas
      ·
      $140K - $193K /yr
      (Employer provided)
      View job
      Senior Director, GTM Analytics & Growth Strategy
      Austin, TX
      ·
      $192K - $264K /yr
      (Employer provided)
      View job
      View all Technical Support Level I Jobs

      WP Engine interviews FAQs

      • Technical Support Level I applicants have rated the interview process at WP Engine with 3.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 40% positive. To compare, the company-average is 47.9% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Technical Support Level I roles take an average of 57 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at WP Engine overall takes an average of 26 days.
      • Common stages of the interview process at WP Engine as a Technical Support Level I according to 5 Glassdoor interviews include:

        Group panel interview:  43%

        Phone interview:  43%

        Skills test:  14%

      • Here are the most commonly searched roles for interview reports -

        1. Account Manager(29) ;
        2. Sales(18) ;
        3. Software Engineer(18) ;
        4. Technical Support(18) ;
        5. Account Executive(17) ;
        6. Senior Software Engineer(16) ;
        7. Technical Support Specialist(14) ;
        8. Technical Support Engineer(13) ;
      Sales Development Representative (SDR)
      (12) ;
    • Sales Manager(9) ;
    • Marketing(8) ;
    • Agency Account Manager(7) ;
    • Director(7) ;
    • Manager(7) ;
    • Senior Staff Software Engineer(7) .
    • Technical Support Level I Interview

      Jan 13, 2016
      Anonymous Interview Candidate
      San Antonio, TX

      Other Technical Support Level I Interview Reviews for WP Engine

      Technical Support Level I Interview

      Nov 30, 2017
      Anonymous Interview Candidate
      Austin, TX
      No offer
      Negative experience
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 8 months. I interviewed at WP Engine (San Antonio, TX)

      Interview

      I submitted an application online. After a few weeks got an email from a recruiter saying how she liked my resume and to contact her a few weeks later if I was still interested. Contacted a few weeks later, not to hear back. Fast forward 6 months and I am contacted by another recruiter who found my resume in their dstabase and asks me if I am still interested. This time I go in for an interview after studying some material supplied by the recruiter. Interview wasn't technical at all, seemed to be more of a culture thing. Wear a geeky shirt and you'll probably be hired on the spot. Interviewer seemed uncomfortable when I asked about them using Linode servers. Recruiter told me on the way out I would know by the end of the day if I got the job, never heard back from them.
      4
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at WP Engine (Austin, TX) in Nov 2017

      Interview

      I received an email to schedule a phone call. We went back and forth for a little bit about a good time. I got two different options, one did not work as it was less than 24 hours and I could not commit to that so I opted for the following week after a big holiday. I did not get any confirmation (which I believe is important from a recruiter) so I emailed them in the morning to hopefully get an answer. Thankfully, I did, they followed through and called at the time said. However, this is where the negative experience happened. I felt like I was being rushed through the whole phone call, which made me even more nervous to begin with. The recruiter seemed highly uninterested in the answers or what I had to say. That being said, it continuously made me feel more nervous, like I was being too chatty (which I was not) but it seemed like she was relieved when I would answer something so she could just move on to the next question. This was highly disappointing as I prepared so much for this phone call and WP Engine was my preferred company from other interviews I have had. There was no chance during that phone call to have a normal conversation and highlight my skills or personality at all.

      Interview questions [4]

      Question 1

      Have you used WordPress?
      Answer question

      Question 2

      What are you looking for in a company?
      Answer question

      Question 3

      What are you working on currently?
      Answer question

      Question 4

      What have you heard of WP Engine?
      Answer question
      6

      Technical Support Level I Interview

      Jul 20, 2017
      Anonymous Interview Candidate
      Austin, TX
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 3 weeks. I interviewed at WP Engine (Austin, TX)

      Interview

      A recruiter called me and we had a 20 minute talk. She then scheduled me for an on sight interview. There were two parts of the interview. The first part was all behavioral and the guys who interviewed me were great. The second part was all technical and it was almost a joke how unprofessional these guys were. I think it was staged for them to be like that to see how you handle stress. Either way it was not cool. They didn't even have the decency to email me and let me know I didn't get the job. I even did good on both the behavioral interview and technical interviews. It left a bad taste in my mouth for a company that has such a good reputation. Their loss, my win.

      Interview questions [6]

      Question 1

      What's the difference between a blog and a post?
      Answer question

      Question 2

      What is a DNS?
      Answer question

      Question 3

      What's the difference between an A record and a C NAME?
      Answer question

      Question 4

      Why do you want to work here? (In the most condescending jerk way possible)
      Answer question

      Question 5

      What is a CDN?
      Answer question

      Question 6

      How would you trouble shoot the white screen of death?
      Answer question
      1

      Technical Support (Level I) Interview

      Feb 15, 2017
      Anonymous Interview Candidate
      San Antonio, TX
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at WP Engine (San Antonio, TX) in Feb 2017

      Interview

      Applied online and was invited to a Meet & Greet. It was fun to ask questions from the employees, and get to know the company's goals and work environment. A week later, I had an interview downtown San Antonio with 4 employees that were broken into two groups. Another week later, I had a second interview with their manager who asked the more impressive questions and "what would you do in this situation" scenarios. Did not get the position but was a good learning experience, and they promoted to try again in the future (which I will!). My only complaint was I was told after the second interview, I would know the result in 2 days. I heard back a week later, so I was on edge for a while.

      Interview questions [1]

      Question 1

      A lot of "what would you do in this scenario" and why you are interested in working for WP Engine.
      Answer question