Customer Service Manager (CSM) applicants have rated the interview process at Walmart with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 57% positive. To compare, the company-average is 62.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Manager (CSM) roles take an average of 8 days to get hired, when considering 55 user submitted interviews for this role. To compare, the hiring process at Walmart overall takes an average of 13 days.
Common stages of the interview process at Walmart as a Customer Service Manager (CSM) according to 55 Glassdoor interviews include:
One on one interview: 26%
Background check: 24%
Drug test: 16%
Personality test: 11%
Skills test: 9%
Group panel interview: 7%
Phone interview: 3%
IQ intelligence test: 2%
Presentation: 2%
Here are the most commonly searched roles for interview reports -
It was OK. The person didn’t seem very interested in the process I felt rushed, and then I was ghosted. Only had one interview. They Ask all the standard questions.
I applied online. The process took 2 weeks. I interviewed at Walmart (Chilliwack, BC)
Interview
Application process is simple. Applied online and was called for interview in few days. Simple and easy process. Had direct interview with the manager. Asked for availability. After the interview she said will let me know in few days.
I applied online. I interviewed at Walmart (Ottawa, ON) in Oct 2025
Interview
After applying, you get shortlisted.
First interview is with Assistant Store manager of Front-end,
The final candidates have an interview with Store manager.
Both interviews have different difficulty level and different set of questions.
Interview questions [1]
Question 1
If a customer is disappointed by the service provided by a cashier and becomes angry about it. How would you handle the situation?
You will be asked just simple behavioral questions that are situation based. Any previous experience will help a lot to navigate through the process. Confidence and positive attitude is required.