I applied online. The process took 4 weeks. I interviewed at Wayfair (Galway) in Apr 2019
Interview
Video interview with situational questions and timed, online assessment assessing different skill sets, in- house interview with email and phone test, group activity and 1 to 1 interview. In general, interview process spanned over a couple of weeks.
Interview questions [1]
Question 1
Give example where you went over and above to improve customer experience?
I applied through a recruiter. The process took 2 weeks. I interviewed at Wayfair (Germany, GA) in Aug 2021
Interview
Super easy interview process and fast onboarding, the team leader was very supportive and responsive prior to my start date. i needed a little extra help setting up my home office and she was able to send out someone to my house.
Interview questions [1]
Question 1
Just basic experience questions that you can google online
I applied online. The process took 2 weeks. I interviewed at Wayfair (Tullamore, Offaly) in Nov 2019
Interview
Applied online and completed personal attributes assessment, 2 weeks later had a telephonic interview and 1 week later I had a video interview. I was offered the job the same day.
Interview questions [5]
Question 1
Can you describe a difficult situation that you have experienced and how did you deal with it?
Role play scenario: A customer calls late on a Friday evening. You are the last one in the office. The manager has gone home. The customer has not received their TV stand which was supposed to be delivered today. What do you do?
Role play scenario: The interviewer sends you an email from a disgruntled customer who has not received her order on time. She has taken time off work to receive the delivery but it did not come. The lamp she ordered arrived but was broken in pieces. You must write a reply to her email addressing each point of her dissatisfaction.
I applied online. The process took 1 week. I interviewed at Wayfair (Galway) in Nov 2019
Interview
Overall good interview process, didn't feel too much pressure, interviewer put you at ease. There was a group task which was a good ice breaker between new employees which helped people bond.
Sales and Service Consultant applicants have rated the interview process at Wayfair with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 51.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Sales and Service Consultant roles take an average of 8 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Wayfair overall takes an average of 22 days.
Common stages of the interview process at Wayfair as a Sales and Service Consultant according to 2 Glassdoor interviews include:
One on one interview: 40%
Other: 20%
Skills test: 20%
Phone interview: 20%
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