Customer Solutions Specialist applicants have rated the interview process at WebstaurantStore with 3.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 48% positive. To compare, the company-average is 39.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Solutions Specialist roles take an average of 26 days to get hired, when considering 25 user submitted interviews for this role. To compare, the hiring process at WebstaurantStore overall takes an average of 20 days.
Common stages of the interview process at WebstaurantStore as a Customer Solutions Specialist according to 25 Glassdoor interviews include:
Phone interview: 35%
Group panel interview: 20%
One on one interview: 10%
Personality test: 7%
Skills test: 7%
Presentation: 5%
Drug test: 5%
IQ intelligence test: 5%
Other: 3%
Background check: 3%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at WebstaurantStore (Lancaster, PA)
Interview
Quick interview process. Was called for an initial phone screening about 2wks after applying online. Received an email later that day to schedule a video interview with the department supervisor. The video interview itself was very conversational and personable, mostly behavioral interview questions. The video interview seemed to go quite well but a few days later I was told that I was not selected for the position.
My main takeaway from the interview was that the Webstaurant Store appears to place an excessive amount of emphasis on the DISC personality test as an effective way to select candidates and interact with colleagues (in particular, the D & I categories). As someone who has studied psychology and the efficacy of personality tests, this seemed like an ineffective tactic as personality tests are only a general snapshot of a person in that given moment and not a permanent or exact description of how that person performs at work. My concern is that Webstaurant Store will continue to pass on a lot of highly qualified and motivated candidates because of their fixation on using the DISC personality assessment over evaluating the candidate as a whole.
Interview questions [1]
Question 1
Tell me about a time when you had to interact with a difficult colleague.
There were three virtual interviews. It felt like the first was checking to make sure I didn’t lie on my resume. The next was to make sure I’d be a good fit with the team and daily work. And the last to make sure I would mold into the culture.
I applied online. I interviewed at WebstaurantStore in Jan 2026
Interview
It was very weird. The interviewer kept asking irrelevant personal questions about my current position and my supervisor and why I was leaving. She kept asking over and over again and I finally told her that I did not want to talk negatively about my employer and wanted to know what her questions had to do with the position I applied to. The interviewer was very confrontational and not at all nice or personable. Every question she asked felt like I was being interrogated instead of being asked genuine questions about my experience and capabilities. Each time I thought we had moved past the reason for wanting to leave my current company, I would get asked another question about how I would handle a difficult supervisor and why I found it easier to leave my current employer after a few months instead of rectifying the difficult situation. I kept telling her that I was not going to talk poorly about my current job no matter how she rephrased the question or how many times she asked. I finally cut the interview short and told the interviewer that I was no longer interested in the position. She didn't ask one question about my skills or experience. Obviously, there is some concern with retaining their employees and wanting to see if they can handle difficult supervisors or she wouldn't have kept asking.
I applied through other source. I interviewed at WebstaurantStore in Dec 2025
Interview
I had a phone screening interview Monday and my video interview today. The vibe was very odd; unlike anything I’ve ever experienced before today. For the first time in my career, I immediately felt like I was being confronted instead of interviewed.
I went into the interview genuinely excited and fully prepared. But from the moment it started, it was clear the tone wasn’t collaborative. It was combative. Every answer was met with suspicion, every joke fell flat, and follow-up questions felt less like curiosity and more like cross-examination.
One of the interviewers pointed to my résumé as if she were pointing to photos of me caught in a compromising position. They assumed I was a flight risk who was “taking a step down” from my previous role, and they couldn’t fathom why I would do that. So they told me so... And they grilled me on it. Even when they seemed to move on, they challenged everything I said.
What struck me most was how disconnected the experience felt from the values they advertise online. The conversation was cold, guarded, and transactional, which made me realize something important. A company’s culture shows up long before your first day.
Decision-makers have a responsibility to challenge their own assumptions. Not everyone wants to climb the corporate ladder. Not everyone you interview is coming after your job.
You can tell when a place sees people as partners versus problems to be managed. And you can definitely tell when leadership confuses authority with credibility.
I walked in excited for the opportunity. I walked out thankful for the clarity. Culture cannot be faked, and I’m glad I saw the truth early.
Interview questions [1]
Question 1
What was a typical day like in your previous role.