Customer Service Representative applicants have rated the interview process at WebstaurantStore with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 56% positive. To compare, the company-average is 39.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 9 days to get hired, when considering 9 user submitted interviews for this role. To compare, the hiring process at WebstaurantStore overall takes an average of 20 days.
Common stages of the interview process at WebstaurantStore as a Customer Service Representative according to 9 Glassdoor interviews include:
Phone interview: 29%
Background check: 18%
Group panel interview: 18%
One on one interview: 12%
IQ intelligence test: 6%
Drug test: 6%
Personality test: 6%
Skills test: 6%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at WebstaurantStore in Aug 2021
Interview
Video call with who would be my team leader and a “peer” from that team. Just discussing experience and personal details I assume to see if I would be a good fit for the team.
Interview questions [1]
Question 1
What kind of customer service experience do you have?
I applied online. I interviewed at WebstaurantStore (Lititz, PA) in Dec 2025
Interview
Started with a phone screening that focused on explaining the job description and getting my level of interest and asked some basic getting to know me questions, the call lasted about 30 minutes. Next was an interview with two different team leads and the interview was half job scenario questions and half background questions. After that was another interview with two more team leads and the questions were nearly similar to the first interview.
Interview questions [1]
Question 1
Tell us about a time you dealt with an unhappy customer and how you weee able to handle that.
I applied online. I interviewed at WebstaurantStore in Nov 2024
Interview
The interview process at WebstaurantStore was smooth/thorough/structured, everyone was extremely nice and knowledgeable and talked very highly about working for the company. It consisted of 3 interview stages, including (initial phone/video meeting/ video meeting).
Interview questions [1]
Question 1
tell me about yourself, past employment questions, scenario based questions.
I applied online. The process took 1 day. I interviewed at WebstaurantStore (Albuquerque, NM) in Jan 2023
Interview
All online through Telegram. Took over an hour and a half to go through questions, sometimes the same questions multiple times. There were typos in some of the messages which made some of the information difficult to understand