First you are contacted by a staffing agency then you go through assessments, then you fill out a 15 question questionnaire then you are called for an interview with the head of the call center office.
Interview questions [1]
Question 1
they gave a scenario looking for how you would turn it into a sales opportunity?
I applied online. The process took 3 weeks. I interviewed at Webster Bank (Dallas, TX) in Aug 2022
Interview
The interviewer was very nice and patient. Asked questions about my experience in Customer service. It was a remote job, so she also asked if I'm proficient with Microsoft, excel, and outlook.
I applied online. The process took 4 weeks. I interviewed at Webster Bank (New Haven, CT) in Dec 2021
Interview
3 interviews, phone screen, an hour zoom interview then another Human Resource interview. Overall interviews were with nice people. The usual questions, weakness, strengths, goals. When they offer you a position you must complete a drug test and background check in 48 hours.
Interview questions [1]
Question 1
Explain a time when you had an angry customer and what did I do.
Customer Service Representative applicants have rated the interview process at Webster Bank with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 75% positive. To compare, the company-average is 55.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 17 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Webster Bank overall takes an average of 29 days.
Common stages of the interview process at Webster Bank as a Customer Service Representative according to 4 Glassdoor interviews include:
Drug test: 25%
Background check: 19%
Skills test: 19%
Phone interview: 19%
One on one interview: 13%
Group panel interview: 6%
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