Morning and sorry that you had this experience. First of all, we would like to apologize for the experience you had. No excuses on why it happened only a pledge to get better. It definitely sounds like there was some miscommunication from our side that caused this experience, but it certainly should not have happened. Thank you for your time to share your feedback and in the future we would hope you give us another shot if you are interested in pursuing further. Good luck with everything and again thank you for the feedback!