Customer Service Representative applicants have rated the interview process at Wells Fargo with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 68% positive. To compare, the company-average is 65% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 20 days to get hired, when considering 146 user submitted interviews for this role. To compare, the hiring process at Wells Fargo overall takes an average of 22 days.
Common stages of the interview process at Wells Fargo as a Customer Service Representative according to 146 Glassdoor interviews include:
Phone interview: 23%
One on one interview: 16%
Background check: 14%
Group panel interview: 12%
Drug test: 12%
Skills test: 7%
Presentation: 6%
Personality test: 6%
IQ intelligence test: 4%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Wells Fargo (San Francisco, CA) in Mar 2014
Interview
It was very formal 4 round interview process. Accepted the offer and started working. After sometime I resigned due to too much pressure and target. Overall the pay was good and branch where I worked was good.
Interview questions [1]
Question 1
Tell about about yourself?
Situations where I helped customers
It was a phone call pretty quick and simple, asked about my availability and tell me about a time you had to deal with an upset customer. Tell me how you multitask and work with different computer screens.
Interview questions [1]
Question 1
Tell me about a time you dealt with an upset customer
easy, had 1 interview and 1 phone screening. The questions with hiring manager were at STAR based questions. The phone screening had a few questions but not too much. It was an easier interview but the 1:1 I was kind of nervous. Both interviews were over the phone.
Interview questions [1]
Question 1
How do you manage multiple tasks?
Name a time that you lead a team?
I applied through a staffing agency. I interviewed at Wells Fargo (West Des Moines, IA)
Interview
I went through agency so they call you and set up a phone interview and the person that interviewed me is very helpful and guide me through the whole interview.
Interview questions [1]
Question 1
Tell me about a time you had to work under pressure. How did you handle it?