Automated. You can normally find the current questions by asking a Team Lead or another person who either turned down the job or quit and was rehired. All supervisors use a tablet to take interview notes. It can last from 30 minutes to an hour, you enter a room with one or two supervisors. You sit at a table and answer these automated questions while they type away on their keyboard. You can bring a pen and paper and write down the questions.They rate each interviewee, so if there were 7 interviewees they rate each one on a scale from 1-7, 1 being best, 7 being worst, but receiving a #1 status on the interview does not guarantee you the job because call center managers, other supervisors, etc. have a say and despite doing a good interview you can be disqualified based on whether or not the call center managers, etc. like you.