I applied online. The process took 2 weeks. I interviewed at Wells Fargo (San Jose, CA) in Apr 2013
Interview
I applied online, few days later got an email to schedule a group interview. The group interview only consisted 2 other people wanting the same position. The cool part was that they applied at a different city than I did. First they have you introduce yourself and where you last/currently work at and why wells fargo. After they ask you a question about a time you gave great customer service and the next question was about sales. They wanted to know when you had a sales goal, how did you achieved it, and what did you overcome by achieving it. After 30mins the interview was over. We all pass and was told that they will email us with the next steps, They called me a week later and scheduled an interview with the branch manager. He asked a lot of questions about customer service and sales. After I left he called me 10mins later and offer me the job!
Interview questions [1]
Question 1
none. standard interview questions about your experience
I applied online. The process took 2 weeks. I interviewed at Wells Fargo in Apr 2018
Interview
Phone screen, In person interview. Interviewed with the Branch manager, most of the questions if not all were behavioral questions. Interviewed with one other person at the same time, each one of us taking turns asnwering the questions first.
I applied online. I interviewed at Wells Fargo (Pompano Beach, FL) in Apr 2017
Interview
The interview has become a lot easier since the scandal, all you do is share your background and introduce yourself. On your second interview they will ask you more specific questions.
Interview questions [1]
Question 1
Tell us about a time when you provided a complete solution for a customer.
I applied online. I interviewed at Wells Fargo (Raleigh, NC)
Interview
Very easy process, phone screening for 30 mins or so, then face to face interview to discuss about previous experience and transferrable skills that lasted about 45 mins and received an offer a week later
Interview questions [1]
Question 1
Experience with difficult clients, customer service and retail banking products
CSSR applicants have rated the interview process at Wells Fargo with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 57% positive. To compare, the company-average is 65% positive. This is according to Glassdoor user ratings.
Candidates applying for CSSR roles take an average of 18 days to get hired, when considering 41 user submitted interviews for this role. To compare, the hiring process at Wells Fargo overall takes an average of 22 days.
Common stages of the interview process at Wells Fargo as a CSSR according to 41 Glassdoor interviews include:
Background check: 21%
One on one interview: 16%
Group panel interview: 15%
Phone interview: 14%
Personality test: 10%
Skills test: 7%
Drug test: 6%
Presentation: 5%
Other: 3%
IQ intelligence test: 3%
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